Last updated October 11, 2026 · Effective for all Atlazi accounts
Overview
This Privacy Policy explains what personal data Atlazi collects, why we collect it, and the choices you have. It applies to the Atlazi app, website, and related services. We aim to collect only what we need to plan your trips and keep your cockpit useful.
Atlazi does not sell your personal data. When you book travel, you complete payment on a partner's site, and Atlazi+ subscriptions are billed by Dodo Payments, so we never see or store your card details.
What we collect
We collect the information you give us and a small amount of technical data needed to run the Service reliably. Some of this is sensitive, such as saved traveler passport details and the documents you store in your vault.
- Account details: your name, email, and password (stored hashed, never in plain text).
- Profile and traveler details: your date of birth, nationality, home airport, and any saved travelers you add, including passport information, so you don't have to re-enter it on every trip, and any diet or accessibility needs you choose to add.
- Trip data: destinations, dates, budgets, itineraries, saved places, and bookings you record.
- Documents you upload: files kept in your travel document vault, such as passport scans, visas, and booking confirmations.
- Usage and device data: pages you visit, general location from your IP, and basic device information.
- Support messages: anything you send us through Help, support tickets, or the contact form.
- Assistant chats: the messages you send to the Atlazi assistant, its replies, and a short automatic summary of longer chats.
- What you ask Atlazi to remember: travel preferences you tell the assistant to keep, or that you confirm when it suggests one.
How we use it
We use your data to provide and improve the Service, and for nothing you wouldn't reasonably expect.
- To generate AI trip plans, we send what you type and the assistant details described below to our AI model providers, build your itinerary from the result, and power your Trip Cockpit alerts.
- To send trip updates, delay alerts, and account notices you asked for.
- To keep Atlazi secure, prevent abuse, and meet our legal obligations.
The Atlazi assistant
When you chat with the assistant, we send what it needs to answer you to our AI model providers: your messages, the trip you are talking about, and the profile settings that shape a plan, such as your home airport, interests, budget and pace.
- Diet and accessibility needs. If you add diet or accessibility needs to your profile, the assistant uses them in your regular chats so that restaurants, places to stay and routes fit you. These details can say something about your health or beliefs. You can change or clear them in your profile at any time. They are not used in private chats.
- Memory. Atlazi keeps a preference only when you ask it to, or when you confirm a suggestion. You can see, edit, delete and download everything it remembers under Settings, "What Atlazi remembers", and you can turn memory off there.
- Sensitive details in memory. Preferences that say something about your health, a disability or access need, or your beliefs (for example a gluten-free diet, a diet you follow for your faith, or a step-free room) are kept only if you give permission first. You can take the permission back at any time, and Atlazi then deletes those details at once.
- Private chats. In a private chat Atlazi does not read or save memory and does not use your diet or accessibility needs. The chat itself stays in your history until you delete it.
- Chat summaries. In a long chat, Atlazi automatically writes a short summary of the earlier messages so the assistant can keep track. The summary is stored with the chat and deleted with it.
- Changes the assistant makes. The assistant changes a trip or a setting only when you ask for it or confirm it. We keep a record of what changed so you can undo it and see it in your trip history.
Our AI model providers process this only to produce your answers. We do not use your chats, your memory or these details for advertising, and we do not sell them.
Partners and affiliates
When you follow a "Book on partner" link, you leave Atlazi for that partner's site, which has its own privacy policy. We may pass a referral identifier so a booking can be attributed to us, but we don't share your account password or payment details with partners.
We also rely on a small number of service providers who process data on our behalf under contract, only for the purposes described here: AI model providers that turn what you type and the assistant details described above into plans, Dodo Payments for Atlazi+ subscription billing, and providers for file storage, maps, email, and error monitoring. We don't let them use your data for their own purposes.
How long we keep it
We keep your data while your account is active. When you close your account, we delete or anonymize your personal data within a reasonable period, except where we must keep some records to meet legal, tax, or fraud-prevention obligations.
- Assistant chats are kept for 24 months after their last activity. You can delete a chat at any time; its summary goes with it.
- What Atlazi remembers is kept until you delete it. Once a year it asks whether an item is still right.
- The record of what was added to or removed from memory is kept for 24 months.
- The record of changes the assistant made for you is kept for 12 months.
- Technical records of AI requests are kept for 90 days.
Deleted chats are permanently erased within 30 days. Until then, our team can see them only to check that the service works correctly.
Your rights
Depending on where you live, you have rights over your personal data. You can exercise these from Settings or by contacting us.
- Access a copy of the personal data we hold about you.
- Correct anything that's inaccurate or out of date.
- Delete your account and associated personal data.
- Object to or restrict certain processing, and withdraw consent at any time.
- Download everything Atlazi remembers about your preferences, as a file.
- Take back the permission for sensitive details at any time; those details are deleted at once.
Security
We protect your data with encryption in transit, hashed passwords, access controls, and audit logging. Sensitive fields like passport and loyalty numbers are encrypted and shown in full only after an extra confirmation step. No system is perfectly secure, but we take reasonable steps to keep your information safe and will tell you if a breach affects you as required by law.
