Atlazi does not sell travel: you book directly with our partners, and we may earn a commission. We search flights, stays, activities and transport across trusted partners, show you the options side by side, and then hand you off to the partner to complete the booking. Atlazi does not hold your payment or store your card. That keeps you covered by the partner you actually pay, and it is why every "Book" button opens a partner site in a new tab.
Because we earn a commission when you book through one of our partner links, the whole experience stays free to plan with. We only ever link to the real offer you were shown, and we disclose the relationship clearly. There is no link cloaking and no hidden markup on our side.
How booking works
When you find a flight, stay, activity or transfer you like, "Book on partner" opens that partner in a new tab with your dates, route and travellers carried across where the partner supports it. You review the final price and complete payment on their secure checkout, under their terms.
- Compare the options Atlazi found. The cheapest match across partners is highlighted, and each card shows how fresh the price is.
- Select "Book on partner". A new tab opens on the partner site with your details prefilled where possible.
- Check the final price and details on the partner site, then pay them directly. The item is marked "Opened" in your booking list.
- Come back to Atlazi and mark it as booked, or forward the confirmation email, so it lands back on your trip.
Prices and availability are live estimates and may change on the partner site. We show when each price was last checked and flag anything with an advance-booking deadline. Always confirm the final total before you pay.
Why the booking finishes on a partner
Atlazi takes no payment and holds no inventory, so the airline, hotel, tour operator or online booking site is your merchant of record. Your booking contract, your receipt and your consumer protection all sit with them.
- Payment, taxes and any fees are charged by the partner, in their own currency.
- Your confirmation, e-ticket and booking reference come from the partner, usually by email.
- Loyalty points, member rates and partner-specific perks apply on their side.
Getting a reservation back onto your trip
Once you have booked with a partner, there are two ways to pull it back into your Atlazi trip so it shows in your itinerary, cockpit and wallet:
- Mark it as booked. On the booking list item, confirm it so Atlazi records the reservation against your trip.
- Forward the confirmation email. Send the partner confirmation to your Atlazi import address and Atlazi reads the key details for you.
A forwarded confirmation is never added silently. Atlazi parses it and holds it as "Awaiting your review" in your Wallet, and a booking-import notification links straight to it. You check the details and add it to your trip with one tap, or reject it if it is not yours.
Your booking list at a glance
Every flight, stay, activity, car, transfer or eSIM you add to a trip lands in one booking list, grouped by where each item is up to so nothing slips through:
- To book: added to the trip but not opened on a partner yet. Anything with a "Book by" date is flagged so you reserve in time.
- Opened: you have opened the partner site for it. Mark it booked once you have paid.
- Booked: confirmed and recorded against your trip, with its confirmation or PNR reference shown where we have it.
Changes, cancellations and refunds
Because the booking lives with the partner, any change, cancellation or refund is handled on the partner site or with their support, under the fare or rate rules you accepted at checkout. Atlazi cannot change or refund a partner booking for you, but we can point you to the right place.
If a flight on your trip is delayed or cancelled, Atlazi flags it as a trip notification so you are not caught out. Flights within the EU may qualify for compensation under EU261; that is claimed directly from the airline, not through Atlazi.
Frequently asked questions
Does Atlazi charge my card?
No. Atlazi never takes booking payment or stores your card. You pay the partner directly on their checkout. The only thing Atlazi can charge for is a Atlazi+ subscription, which runs through Dodo Payments.
The price changed when I reached the partner site. Why?
Fares and rates move in real time on the partner side. Atlazi shows a live estimate with a "checked" time, but the partner sets the final price. Confirm the total there before paying.
My booking is not showing on my trip.
Mark it as booked from your booking list, or forward the partner confirmation to your Atlazi import address. A forwarded booking waits under "Awaiting your review" in your Wallet until you add it with one tap. If it still does not appear, open a ticket and we will help match it.
Can I cancel a booking through Atlazi?
No. Cancellations and refunds are handled by the partner you booked with, under their rules. Open the partner confirmation or contact their support to make changes.
